TERMS & CONDITIONS
These Terms & Conditions govern your use of Thoughtwell's website and services. By accessing or using the service, you agree to these terms. [PLACEHOLDER — replace with legal-reviewed copy before publishing.]
Using our service
Thoughtwell provides tools to discover therapists, book sessions, and manage your care. You agree to use the service only for lawful purposes and to provide accurate information when creating an account.
Not a medical or emergency service
Thoughtwell is not a crisis service and does not provide emergency care. If you are in immediate danger or experiencing a medical emergency, contact your local emergency number or a crisis line right away. [PLACEHOLDER — insert region-specific crisis resources.]
Accounts and eligibility
You are responsible for maintaining the confidentiality of your account and for all activity under it. You must be of the age of majority in your jurisdiction, or have appropriate consent, to use the service.
Bookings, payments, and cancellations
Session fees, sliding-scale options, and cancellation windows are shown before you book. You agree to the applicable fees and cancellation policy at the time of booking. [PLACEHOLDER — confirm cancellation and refund terms.]
Practitioner relationships
Therapists and practitioners are independent professionals responsible for the care they provide. Thoughtwell facilitates connections but is not a party to the clinical relationship. [PLACEHOLDER — confirm practitioner engagement model.]
Disclaimers and limitation of liability
The service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Thoughtwell is not liable for indirect or consequential damages arising from your use of the service.
Changes to these terms
We may update these terms from time to time. We will post the updated version here and revise the "Last updated" date. Continued use of the service means you accept the changes.
Contact us
Questions about these terms? Email legal@thoughtwell.co [PLACEHOLDER — confirm contact address.]
