PRIVACY POLICY
This Privacy Policy explains how Thoughtwell ("we", "us") collects, uses, and protects your information when you use our website and services. Your privacy and the confidentiality of your care matter deeply to us. [PLACEHOLDER — replace with legal-reviewed copy before publishing.]
Information we collect
We collect information you provide directly, such as your name, email address, and account details when you sign up or book a session. We also collect limited technical information — like device type and pages visited — to keep the service secure and improve how it works.
How we use your information
We use your information to provide and improve our services, match you with appropriate therapists, process bookings and payments, send reminders you have opted into, and respond to your requests. We do not sell your personal information.
Health information and confidentiality
Notes, reflections, and details you share about your care are treated as sensitive information and are protected accordingly. Access is limited to you and the practitioners you choose to share them with. [PLACEHOLDER — confirm regulatory basis, e.g. HIPAA/GDPR, with legal counsel.]
Sharing and disclosure
We share information only with service providers who help us operate the platform, when required by law, or with your explicit consent. Any provider we work with is held to contractual confidentiality and security obligations.
Data retention and security
We retain your information for as long as your account is active or as needed to provide services and meet legal obligations. We use encryption and access controls to protect your data, though no method of transmission is completely secure.
Your rights and choices
You may access, correct, export, or delete your personal information, and you can opt out of non-essential communications at any time. To exercise these rights, contact us using the details below.
Contact us
If you have questions about this policy or your data, email privacy@thoughtwell.co [PLACEHOLDER — confirm contact address.]
